Confirm the right ride
Ride PIN helps make sure the correct rider and driver are matched before the journey starts.
Safety, built intoevery journey.
Because feeling safe matters — whether you're riding or driving. Zylo brings together people, technology and thoughtful safety tools to help protect every journey.
Explore Zylo SafetyBefore the ride.During the journey.After you arrive.
Confidence starts before the journey begins.
Before you get in, Zylo helps you know who you're riding with and gives you tools designed to keep your journey connected from pickup to arrival.
Know your ride
Driver and vehicle details help you confirm the right car before getting in.
Share your journey
Keep trusted people connected to your live ride status.
Ride with added protection
Ride PIN, Trusted Contacts and other safety tools support you throughout the journey.
Protection that stays with you on every trip.
Zylo gives drivers more awareness before pickup and safety tools that stay available throughout the journey.
Know who you’re picking up
See key rider and trip information before deciding whether to accept.
Drive with greater awareness
Safety Zones help drivers understand the risk level of areas across the journey.
Stay connected when it matters
Trusted Contacts, trip audio recording and in-trip safety tools give you added support while you drive.
Protection that keeps moving with you.
Once the trip begins, Zylo’s safety tools continue working throughout the journey — helping riders and drivers stay connected, informed and supported until arrival.
Keep the journey connected
Live trip sharing and Trusted Contacts help selected people follow the journey while it is in progress.
Get emergency help when you need it
The emergency call / panic button in the in-app Safety Centre connects you to emergency response when you feel unsafe or are in trouble.
More awareness before you get there.
Zylo Safety Zones help drivers understand the general risk level of an area before and during a trip, so they can make more informed decisions along the journey.
Safety Zones can change as conditions are reviewed.
Normal
Areas operating under standard safety conditions.
Caution
Areas where drivers should use additional awareness and judgement.
High Risk
Areas identified as requiring a higher level of caution.
An extra layer of protection, when you need it.
Riders and drivers can use trip audio recording as an additional safety tool during a journey. Recordings are designed to support safety reviews when an incident needs to be investigated.
01
Available to riders and drivers
Both sides of the journey can use trip audio recording when they need an added layer of protection.
02
Protected and securely stored
Recordings are stored securely and are not treated like ordinary public audio files.
03
Used for safety review
Access is limited to authorised safety and support processes when an incident or report requires investigation.
Trust starts before the trip does.
Zylo uses driver, vehicle and account checks to help create a safer platform before a journey even begins.
Driver verification
Identity, licence and required driver documents are reviewed before approval.
Vehicle checks
Vehicles must meet Zylo’s applicable requirements and complete the required inspection process.
Accountability on every trip
Driver, rider, vehicle and trip information are linked to the journey, creating a clear trip record when safety or support review is required.
Verified people. Safer journeys.That’s a safer tomorrow.
Your safety questions, answered.
Clear answers about the tools and protections available to riders and drivers on Zylo.
How does Ride PIN work?
When enabled, the rider receives a PIN that the driver must enter before the trip can begin, helping confirm the correct rider and driver are matched.
Can I share my live trip with someone I trust?
Yes. Riders and drivers can use Trusted Contacts and live trip sharing to keep selected people informed during a journey.
Can both riders and drivers record trip audio?
Yes. Trip audio recording is available to both riders and drivers as an additional safety tool during a journey.
Who can access trip audio recordings?
Access is limited to authorised safety and support processes when an incident or report requires review.
What are Safety Zones?
Safety Zones help drivers understand the general risk level of an area using Normal, Caution and High Risk classifications.
What happens if I feel unsafe during a trip?
The in-app Safety Centre gives access to the emergency call / panic feature, which connects you to emergency response when you feel unsafe or are in trouble.
Does Zylo verify drivers and vehicles?
Yes. Driver identity, licence and required documentation are reviewed, and vehicles must meet Zylo’s applicable requirements and complete the required inspection process.
Is live trip sharing optional?
Yes. Live trip sharing is a safety feature that can be used when you choose to keep trusted people informed during your journey.
Safer journeys start with the right tools.
Whether you’re riding or driving, Zylo puts practical safety features within reach before, during and after every journey.