We’re here to help.
Find answers, get support or tell us
when something isn’t right.
What can we help you with?
Search the full Zylo Help Centre or browse by the kind of help you need.
I left an item in a vehicle
What to do if you left a phone, bag or another item after a trip.
Read help Rides & bookingsMy driver did not arrive
Help when the driver appears stuck, is too far away or never reaches pickup.
Read help Payments & faresI was charged more than expected
Review fare changes, waiting time, stops and other items that can affect the final amount.
Read help Payments & faresI see a duplicate charge
What to check when the same ride appears to have been charged more than once.
Read help Payments & faresMy payment failed
Steps for failed card, wallet or digital payment attempts.
Read help Promotions & rewardsMy promotion was not applied
Check eligibility, limits and trip conditions for a promotion.
Read help Promotions & rewardsMy Zylo Points are missing
Help with Ride & Earn points that did not appear after an eligible trip.
Read help Account & accessI cannot access my account
Help with sign-in, OTP, email or phone access issues.
Read help Account & accessI need to change my account details
Help with changing profile information or contact details.
Read help SafetyI need to report a safety issue
How to report a safety concern connected to a trip or account.
Read help SafetyI need help with Ride PIN
How Zylo Ride PIN helps confirm the correct rider and trip before departure.
Read help Scheduled ridesI need help with a scheduled ride
Support for bookings planned in advance.
Read help App & technicalThe Zylo app is not working properly
Basic troubleshooting for crashes, blank screens or features not loading.
Read help Rides & bookingsA rider cancelled my trip
What drivers should know when a rider cancels before pickup.
Read help Driver earningsMy driver earnings are missing
Help when a completed trip or payout does not appear correctly.
Read help Driver earningsI need help with a driver payout
Support for weekly payouts, withdrawals and payout status.
Read help Driver accountMy driver account is restricted
What to check if you cannot go online or your driver account is limited.
Read help Driver accountI need help understanding my driver rating
How ratings and driver reliability measures affect your account.
Read help Vehicle & documentsA driver document has expired
What to do when a licence, permit or vehicle document needs renewal.
Read help Vehicle & documentsWhat are Zylo vehicle requirements?
General guidance on vehicle eligibility before onboarding.
Read help Permits & complianceI need help with an e-hailing permit
Where drivers can get guidance on permit requirements and next steps.
Read help