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Lost & found

I left an item in a vehicle

What to do if you left a phone, bag or another item after a trip.

1

Check your recent trip details and confirm which ride the item was left on.

2

If the app gives you a safe way to contact the driver, try that first.

3

If you cannot reach the driver or the item is valuable, contact Zylo Support and include the trip date, pickup and destination.

Never share banking PINs, OTPs or account passwords when trying to recover an item.

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Send this issue to Zylo Support. No sign-in is required on the public website.

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