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Payments & fares

I was charged more than expected

Review fare changes, waiting time, stops and other items that can affect the final amount.

1

Open the completed trip and compare the final fare with the original estimate.

2

Check whether waiting time, added stops, route changes or another valid adjustment affected the total.

3

If the amount still looks wrong, contact support with the trip reference and the amount you expected.

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Send this issue to Zylo Support. No sign-in is required on the public website.

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