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Driver account

I need help understanding my driver rating

How ratings and driver reliability measures affect your account.

1

Review your rating and reliability measures in the Driver app.

2

Use the in-app help explanations to understand each metric.

3

Contact support if a specific trip appears to have affected your record incorrectly.

Still need help?

Send this issue to Zylo Support. No sign-in is required on the public website.

Contact Zylo Support

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