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Driver account

My driver account is restricted

What to check if you cannot go online or your driver account is limited.

1

Check the Driver app for the specific reason shown on your account.

2

Resolve any outstanding document, wallet or status requirement shown in the app.

3

If the restriction is unclear or you believe it is incorrect, contact support.

Still need help?

Send this issue to Zylo Support. No sign-in is required on the public website.

Contact Zylo Support

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